The travel industry is one of the most affected industries since the COVID-19 Outbreak. Many flights have been rescheduled or even canceled due to the high risk of being infected. Nearly all have waived cancellation fees and are offering flexible rebooking options. But, for cancellations, some airlines have made it more difficult than others to receive refunds instead of vouchers.

Asian Airlines

Philippine Airlines

Philippine airlines are giving options for changes to their customer’s booking: A. Convert to a Travel Voucher and get more value for your ticket, B. Rebook or Reroute your ticket, or C. Refund your ticket without penalties.

View more info here: Philippine Airlines Full Policy / Passenger Service Charge Refund

Cebu Pacific Air

Customers are offered different rebooking options including cancellations and refund terms. For Airline cancellation due to COVID-19 (canceled flights starting March 15, 2020), they can either choose between Unlimited Rebooking, 2-Year Travel Fund, or Refund. While for voluntary cancellation due to COVID 19 (flights from March 15 - November 30, 2020), passengers may choose between unlimited rebooking or a 2-Year Travel Fund.

Get more info here: Cebu Pacific Air Full Policy

Cathay Pacific

All flights booked between March 9 to October 31, 2020, are eligible for free rebooking for one year after ticket issuance.

Get more info here: Cathay Pacific Full Policy

China Eastern Airlines

China Eastern is operating one flight weekly between Shanghai and New York. China Eastern is allowing full refunds for all flights to and from the U.S. between January 24, 2020, and June 30, 2020.

Get more info here: China Eastern Full Policy

Japan Airlines (JAL)

All tickets to, from, and through Japan issued on or before June 11, 2020, for travel until October 31, 2020, are eligible for rebooking or refund.

Get more info here: JAL Full Policy

Malaysia Airlines

Tickets purchased on or before July 31, 2020, will now be valid for rebookings by December 31, 2020, and for travel by June 30, 2021. Selected destinations in Asia, the Middle East, and Europe are also eligible for rebooking or refund.

Get more info here: Malaysia Airlines Full Policy

Middle Eastern Airlines


Customers who made bookings on or before September 30, 2020, for travel until November 30, 2020, will be eligible for fee waivers on changes to their itineraries or a travel voucher with a validity of 24 months from the date of issue. If you booked your flight after 10 June for travel after 1 July, you don’t need to reconfirm your flight. However, if you booked your flight before 10 June for travel between 1 July and 15 September, you will need to contact Emirates to reconfirm your flight 21 days before your scheduled departure.

Get more info here: Full Emirates Policy

Qatar Airways

Qatar Airways deserves special recognition for the immense work they have done assisting passengers to repatriate. To date, over 100,000 passengers have gotten home thanks to Qatar’s efforts. You can change your travel date or destination free of charge, as often as you need for travel until 31 December 2020, or convert into a voucher valid for two years. You can change your origin to another city within the same country or any other destination we fly to within a 5,000-mile radius of your original destination. Cash refunds are also permitted but can take up to 30 days to process. If you cannot reach Qatar before your flight date, don’t worry because you will still receive a voucher for future travel.

Get more info here: Qatar Full Policy

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